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International mail

Compensation amount

Compensation amount
Type Coverage Compensation amount
Registered mail
  • Loss, theft, or complete damage
  • Partial theft or damage
  • Actual damage amount (within 52,500 KRW) + postage charge (excluding registered service surcharge)
  • Actual damage amount within 52,500 KRW
Registered mail bagPrinted matter
  • Loss, theft, or complete damage
  • Partial theft or damage
  • 262,350 KRW + postage charge (excluding registered service surcharge)
  • Actual damage amount within 262,350 KRW
Ordinary parcel
  • Loss, theft, or complete damage
  • Partial theft or damage
  • Actual damage amount (within 70,000 KRW + 7,870 KRW per kg) + postage charge
  • Actual damage amount (within 70,000 KRW + 7,870 KRW per kg)
Insured letter & parcel
  • Loss, theft, or complete damage
  • Partial theft or damage
  • Actual damage amount (within insured value) + postage charge (excluding insurance service surcharge)
  • Actual damage amount (within insured value)
EMS Loss of EMS item containing documents Actual damage amount (within 52,500 KRW EMS postage charge
Partial theft or damage to EMS item containing documents Actual damage amount (within 52,500 KRW) + EMS postage charge
Loss, theft, or damage to EMS item containing merchandise Actual damage amount (within 70,000 KRW + 7,870 KRW per kg) + EMS　postage charge
Loss, theft, or damage to insured EMS item Actual damage amount (within insured value) + EMS postage charge (excluding insurance service surcharge)
Delayed delivery for over 48 hours from the expected delivery date(Any delayed delivery for EMS item with Guaranteed Delivery service) EMS postage charge (excluding insurance service surcharge)

Compensation for actual costs for EMS customers

Compensation amount
Scope of compensation Compensation Note
In case of loss or damage for more than twice a month for the same sender 1 free coupon of postage charge
(Up to 10 kg)		 In implementation of supplementary compensation scheme for customer complaints for EMS service
In case of delay for more than 3 days in tracking investigation and handling of compensation claims 1 free coupon of postage charge
(Up to KRW 30,000)		 Same as above

For more details on mailing, customs clearance, tracking, terms & conditions by country, delivery, please visit our EMS webpage ( http://ems.epost.go.kr ) or contact our call center (+82) 1588 1300.